CLUB SHOP MANAGER WANTED

 Shop Manager, Chelmsford City FC

Job Description

Commitment: Home Games including pre-season
Hours:

• Saturdays 12-4pm
• Weekday evening (Monday or Tuesday) 6-9pm

Reports to: Sales and Marketing Director
Contract Type: Part-time, hourly paid

Pay: National Minimum Wage (in line with UK government rates)

Role Purpose

We’re looking for a reliable, organised, and customer-focused individual to manage the club shop on matchdays and fulfil online deliveries.

This role is key to delivering a professional retail experience for our fans, to helping to increase the presence of the Chelmsford City brand on matchdays and to generating revenue for the club.

Key Responsibilities

On Matchdays:

• Open and set up the club shop before gates open.
• Sell merchandise to fans before, during, at half time and after the game.
• Create a welcoming, professional and attractive shop layout
• Create a display of merchandise and/or branding outside the shop to encourage fans to buy.
• Answer fan questions about products and availability.
• Be proactive about getting feedback from fans about what items would be popular with fans.
• In quiet periods process and prepare online orders for collection and delivery.
• Once set up, arrange delivery arrangements through Royal Mail or courier service.
• Report back to Director of Sales and Marketing after each game, flagging low stock levels, any issues and fan requests for products, issues with pricing, recommendations for improvements.

Other

• Work with Director of Sales and Marketing and media team to proactively promote merchandise via the club’s media channels.

Ideal Candidate

• Friendly and approachable with good customer service skills.
• Reliable and punctual.
• Organised and computer literate to handle card payments and online orders.
• Good attention to detail to ensure all order processing is accurate.
• Passionate about the club, about helping to increase CCFC brand presence and to supporting the club’s growth through revenue generation.

Desirable

• Experience in retail or e-commerce.
• Familiarity with a retail platform like Shopify or WooCommerce.
• Ability to lift and move stock boxes when needed.

Application Process

Please email Sally Dalton (sally.dalton@chelmsfordcityfc.com) with why you’d like to do this job, why you are suitable and the answers to the questions below.

Deadline for applications: 4^th July. We may close the application process sooner if we have enough suitable candidates.

Ideal start date: Saturday 12^th July

 

Questions

1. Tell us about any previous experience you have in retail or customer service. What did you enjoy most about it?
2. Matchdays can be busy and fast-paced. How would you stay organised and ensure customers are served efficiently?
3. Imagine a customer is unhappy because an item they ordered online isn’t ready for collection. How would you handle the situation?
4. How comfortable are you using basic technology, such as tills, card readers, or online order systems?
5. What ideas do you have to help promote club merchandise to fans and to increase the amount of merchandise worn by fans on match days?